Products

SP Monitor
Service & Event Monitoring

Monitor all your servers and IT devices with ease…

SP Monitor is a monitoring solution designed specifically for incident management and IT service availability. It provides real-time management of IT infrastructure events while correlating them to business processes.

By means of powerful aggregation mechanisms, SP Monitor allows immediate determination of the impact of an event on the availability of applications, business processes or on the service provided to a particular geographical area. SP Monitor receives and stores event data, makes correlations and groups them within customizable views which can be accessed via an ordinary web browser.

  • Real-Time management of application availability
  • Instant evaluation of incidents’ impact on availability
  • Monitoring of service delivery levels
  • Escalation and traceability
  • Event-based service views

Designed for

  • Production teams responsible for ensuring server availability
  • IT managers seeking to monitor server compliance with service level commitments

Solution benefits

  • Faster incident processing
  • Reduced risk of system unavailability
  • Easier communication between helpdesk and system team
  • Aligned to ITIL V3 - Service Operation
  • Simple installation for fast results
  • Intuitive solution with immediate benefits

SP Monitor provides an immediate view of events occurring
within any part of the infrastructure through a smart Web interface

SP Monitor: monitor availability and maximize server uptime

Real-Time infrastructure event monitoring and classification

SP Monitor collects infrastructure events in Real-Time and classifies them by source or severity allowing clearer understanding and faster intervention. SP Monitor features its own monitoring modules, allowing testing of distant servers, SNMP devices or Web sites. It receives event data from any Sysload module installed on the infrastructure as well as integrating third-party event sources, including SNMP traps.

Event correlation for impact assessment purposes

SP Monitor's event correlation engine generates instantly readable indicators that help assess the impact of events on the application availability or on the service provided to a group of users at a particular geographic site.

Event escalation and traceability

SP Monitor allows the distribution of event data among different incident management teams according to event severity or status or whether the event affects a system, application or a geographical area.

Following ITIL best practices (V2 and V3), SP Monitor follows up and traces incident escalation processes from initiation to resolution. Data logged in connection to such processes can be exported to external databases.

SP Monitor logs all the tasks executed by its on-board
monitoring modules: IP address ping, HTPP URL scan, POP server test, etc.
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