Sysload controls the availability and performance of Hana Bank’s IT infrastructure

Hana Bank, the fourth largest bank in Korea , has implemented an out-of-the-box monitoring platform, Sysload™, that now ensures the availability and performance of all its critical resources.
Founded in 1971 as a finance and investment company, Hana Bank has specialized in commercial banking activities since 1991. Today the bank is a leader in the industrial sector in Korea and abroad.

The Challenge: 24/7 Supervision and a Global View of All Branches

Headquartered in Seoul , South Korea , Hana Bank runs a dedicated IT system for its banking activity, which involves transactions between over 300 branches.  The bank's very extensive IT infrastructure is distributed throughout the country.  Systems management and reporting is highly complex due to the volume and variety of production servers at Hana Bank, which has about 80 UNIX servers including 50 that are dedicated to mission-critical applications and 4 mainframes running under OS/390.
Because internal maintenance was unable to keep up on its own with the various system technical failures of such a heterogeneous server base, Hana Bank needed to find a monitoring solution that was capable of supervising critical system resources in real-time, alerting IT teams in real-time so they could anticipate and respond to malfunctions.  This solution had to integrate easily and very quickly with their existing IT systems. 

The Solution: System Monitoring, Diagnostics and Performance

The solution developed by Sysload Software offers a suite of services adapted to meet Hana Bank's technical requirements:

• Fast implementation cycle and transparency of the solution: Only a few days were needed to deploy Sysload across the entire server base and to integrate it with the various frameworks in place. Sysload collection agents are installed transparently and consume less than 1% of system resources, which was a decisive advantage for Hana Bank.
• Permanent monitoring: Sysload continuously supervises activity in real-time and ensures the availability of Hana Bank's systems. IT teams are informed instantaneously of the many banking operations undertaken and can quickly identify root causes of incidents.
• Identifying the source of an incident: Sysload's automatic diagnostics allows the bank to analyze all failures in the server base and identify the source of malfunctions. This technology replicates the problem-solving of a systems engineer. Incidents detected and analyzed by Sysload are communicated to the IT team, which can then take action to resolve the problem. The time savings obtained for the work teams is significant.
• Management of system performance: Sysload measures system resource utilization and defines an optimal configuration for the best possible utilization of Hana Bank's server base.
• Operational reporting: with Sysload's reporting function, the IT team writes a monthly operations report covering consolidated system activity history.

Hana Bank's IT Department can now efficiently manage global server activity. "With Sysload, supervision is complete and gives us critical mastery over our infrastructure" concludes Mr Kok Dong-Kun, IT and Systems Department Manager for Hana Bank.